Unfortunately, accidents occur and when they do there are many different steps and actions that begin. The first part is called the collision response and is made up of seven separate steps.
STEP ONE: Determining if anyone needs medical/emergency services, hopefully this is not necessary, but if it is, the first step is to contact the authorities.
STEP TWO: If emergency services are not needed, then the second step is to make sure that the tractor/trailer/cargo are secured to prevent any further damage. If you are able to move to the side - away from traffic that is ideal.
STEP THREE: Exchange information with the other vehicle, make sure you get their name, driver's license information, phone number and their insurance information. This information can be written down or you can take pictures on your phone (this might be the easiest to avoid any issues/incorrect information).
STEP FOUR: Call the company right away (safety, dispatch, etc.) to let them know what has happened.
STEP FIVE: The office will usually handle this step - they will contact the insurance company to report the incident/accident.
STEP SIX: Office/Safety personnel may be dispatched to the scene (if the accident/incident occurred within a certain distance of the headquarters) to take additional pictures and lend assistance where needed.
STEP SEVEN: Dispatch/ the office will manage the service disruption, so they will determine if the load needs to have a different driver complete the delivery or if the load is undeliverable and how to move forward from that determination.
The collision response portion usually happens quickly and immediately after an accident/incident.